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Staff Openings

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Staff Openings

Tennessee Wesleyan University seeks to recruit and retain a diverse workforce that celebrates the all-encompassing diversity of its student body. TWU is committed to sustaining a welcoming and inclusive environment for the campus community that includes a workforce with a wide range of perspectives and experiences. TWU faculty and staff have a passion and desire to prepare students from a broad spectrum of disciplines, cultures and academic backgrounds towards personal and professional success. TWU encourages applications from candidates without regard to ethnicity, religion, sex, national origin, age, disability, veteran status, sexual orientation, or gender identity.

 

Salary Range: $35,700 

Reporting Relationship: Director of Student SuccessDepartment: Student LifeEssential Duties and Responsibilities:

  • Serve as primary coordinator for the Success Coach program including, but not limited to: supervision of Success Coaches, training development and delivery of Success Coaches, caseload management, and assessment of Success Coach program.
  • Serves as a Success Coach for at-risk students and provides individualized interventions and referrals to relevant resources.
  • Member of Freshman Advising Team
  • Monitors and tracks progress of students in caseload, and maintains communication with faculty and staff in support of students.
  • Uses the student retention system and supports and assesses the effectiveness of the system
  • Supports New Student Orientation and the First-Year Experience Course
  • Collects and maintains data and provides accurate and timely reports to Director of Student Success
  • Maintains weekly log of activities for Title III grant
  • Other duties as assigned by the Director of Student Success 
Preferred Qualifications:
  • Bachelor’s degree required, Master’s preferred in higher education, counseling, or related field
  • Experience in retention, mentoring, or advising
  • Outstanding communication and organizational skills
  • Prior experience working with at-risk student population
  • Proficiency in Microsoft Excel and Word, and strong computer skills
  • Ability to communicate with individuals from diverse backgrounds, levels of education, and rank.
     
NOTE: This position is funded through a federal Title III grant through 2023, and is dependent on grant budget appropriations through the life of the grant. Interested applicants should send a cover letter, resume, and list of 3 professional references to kfulbright@tnwesleyan.edu

SALARY: $12.50/HR.
DEPARTMENT: Information Technology Services

SUMMARY: The IT Support Assistant is the primary point of contact for all inbound IT service calls and serves as the administrative assistant to the Department of Information Technology Services.

ESSENTIAL DUTIES AND RESPONSIBILITIES
·      Provides initial assessment of categorization and prioritization of service requests as well as first-level/basic triage technical support to campus users for a variety of technologies.
·      Ensures incidents and service requests are properly escalated and assigned to appropriate IT support personnel.
·      Maintains ownership of incidents, ensuring timely entry, updating, and closure of all tickets and issues.
·      Provide oversight of ticketing system queue and dispatch/escalate to IT service personnel as needed.
·      Research questions using available information resources; identify and escalate situations requiring urgent attention.
·      Maintain technology procurement records and status, technology inventory, vendor/product documentation, warranty records, RMA processes, and other IT related processes and documentation.
·      Manage scheduling of IT interns and student workers.
·      Maintain consistent, clear communication with clients on the status of open issues and requests and provide timely resolution of work requests.
·      Work closely with coworkers to ensure proper client enterprise management procedures are implemented and maintained.
·      Effectively manage multiple competing priorities, work effectively and collaboratively with a minimum of direction, and work well under pressure and in high-stress situations.
·      Serve as administrative assistant to the Department of Information Technology Services.
·      Other duties as assigned.

KNOWLEDGE AND ABILITIES:
·      Possess knowledge of, and commitment to best practices in help desk/service management.
·      Strong analytical skills balanced with effective communication and excellent customer service abilities.
·      Exceptional verbal and written communication skills.
·      Ability to work independently, analyze problems, and make decisions with minimal management intervention.
·      Possess excellent customer relationship skills, along with strong organizational and analytical competences, and the ability to establish effective, ongoing relationships with clients, staff and management.
·      Effectively communicate, actively listen, and work as a team.
·      It is the expectation that all Tennessee Wesleyan University IT staff members will demonstrate exceptional workplace behaviors in the execution of their specific position responsibilities. These behaviors are customer focus, collaboration, creative problem solving, continuous learning and a commitment to diversity.

MINIMUM REQUIREMENTS:
·      Proficiency/competency in basic troubleshooting and technical support is required.
·      Excellent written and verbal communication skills and the ability to work effectively with all levels of the organization.
·      Ability to manage multiple issues simultaneously in high-pressure environment where change is commonplace.
·      Individual must be able to handle multiple interruptions and be able to multi-task effectively.
·      Ability to diligently follow standards and best practices for many different technology areas.
·      College degree required; Liberal Arts education a plus.
·      Candidates possessing industry-standard technical certification (e.g., CompTIA, etc.) will receive higher consideration.

Interested applicants should send a cover letter, resume, and list of 3 professional references to kfulbright@tnwesleyan.edu.

Reporting to the Director of Admissions, the Admissions Counselor represents Tennessee Wesleyan University to prospective students and organizations and works to increase inquiries and convert applications into enrolled students. This individual will be responsible for recruitment and outreach in high schools and surrounding communities, communicating with prospective students and their families, and counseling students through the application and admissions process.

Excellent customer service skills and professionalism are required as this individual will communicate with students in a variety of methods, including college fairs, lunch visits, event days, phone calls, e-mails, text messages, and other communication methods. This individual must be able to work independently as well as collaboratively. Some evenings and weekends are required, along with extensive travel as necessary.

ESSENTIAL DUTIES/RESPONSIBILITIES
•      Create and implement recruitment strategies specifically for high schools in assigned recruitment territories.
•      Create positive relationships with prospective students and their parents regarding admission requirements, academic programs, financial aid and scholarships, residence halls, student organizations and activities.
•      Make formal presentations, such as award and college planning presentations.
•      Plan activities and events, both on and off-campus, for prospective students, families, and high school counselors.
•      Complete daily and weekly tasks in relation to goals and communication plans.
•      Ability to work on deadlines with respect to the University’s target recruitment and enrollment goals.
•      Utilize phone, text, email, and mail to communicate with prospective students in a professional and courtesy manner.
•      Work with prospective students and high school counselors to gather appropriate application materials to complete student files.
•      Participate in events such as college fairs, visit days, orientations, and homecomings.
•      Ability to work independently and collaboratively in order to achieve personal and departmental goals.
•      Promote the University in a positive manner.
•      Other duties as assigned.
Interested applicants shoud submit a cover letter and resume to kfulbright@tnwesleyan.edu

Reporting Relationship:   Associate Vice-President for Financial Services
Department:  Student Finance Services

Description:  The position provides student customer service, student billings, student refunds, and payment processing.  

Responsibilities:  Positive promotion of the university through interaction with students, parents, outside contacts, faculty and staff.  The position requires experience in accounts receivable and accounting.
Duties include:
·       Student account processes including billing, finance charges, payment plans, accuracy of student account database, and compliance with government regulations.
·       Provide financial counseling with students (and parents) regarding payment options and payment plans.  As necessary, resolve problems and questions with students regarding student finances. Contacts and initiates the settling of student account balances in escalated or special situations.
·       Maintain up to date communication record of student conversations regarding account arrangements and balances. 
·       Communicates regularly with Financial Aid, Registrar, and Student Life to ensure an accurate student account database.
·       Work with Admissions and Registrar Office to ensure accurate billing for international students.
·       Manage international student insurance plan.
·       Maintain student charge tables for all academic programs.
·       Complete pre-billing of fall, spring, December mini, and summer sessions.
·       Maintain all facets of the Jenzabar Accounts Receivable Module.
·       Complete normal semester billing for all students with regular monthly billing to students with outstanding balances by the 15th of each month.
·       Disburse student fees to appropriate account within 30 days of the beginning of each semester.
·       Process student refund checks related to excess financial aid.
·       Reconcile student general ledger accounts to subsidiaries by the 15th of each month.
·       Counsel students concerning the use of loans and student refunds.

Qualifications:  Bachelor’s degree preferred.  Payment processing, billing, and collection experience is preferred.  Candidate must have strong written, verbal and interpersonal communication skills; good computer skills and able to demonstrate working knowledge of Microsoft Office products, i.e. Excel, Word; excellent organizational skills and ability to manage multiple tasks with a high level of accuracy in an environment with frequent interruptions; and, ability to handle information in a confidential and professional manner.
The candidate must also be able to work independently, be goal oriented and function as part of a team.
Interested applicants should send a cover letter, resume, and list of 3 professional references to kfulbright@tnwesleyan.edu