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STAFF OPENINGS

Tennessee Wesleyan University seeks to recruit and retain a diverse workforce that celebrates the all-encompassing diversity of its student body. TWU is committed to sustaining a welcoming and inclusive environment for the campus community that includes a workforce with a wide range of perspectives and experiences. TWU faculty and staff have a passion and desire to prepare students from a broad spectrum of disciplines, cultures and academic backgrounds towards personal and professional success. TWU encourages applications from candidates without regard to ethnicity, religion, sex, national origin, age, disability, veteran status, sexual orientation, or gender identity.

 

Reporting to Executive Director of Admissions, the Admissions Counselor represents Tennessee Wesleyan University to prospective students and organizations. The counselor will build relationships with prospective students and continue to nurture those relationships as they move throughout the recruitment process.

Excellent customer service skills and professionalism are required as this individual will communicate with students in a variety of methods, including school visits, event days, phone calls, emails, text messages, and other communication methods. This individual must be able to work independently as well as collaboratively. Some evenings and weekends are required, along with travel as necessary.

This is an entry level position. The primary responsibility of the Admissions Counselor is to learn and master the fundamental skills required within the Admissions Department. The counselor is required to complete all necessary training as well as demonstrate a clear understanding of their role within the department and University.

ESSENTIAL DUTIES/RESPONSIBILITIES
•  Utilize data to create and implement recruitment strategies for all assigned populations and markets (excluding healthcare programs)
•  Collaborate with program directors to effectively reach target audiences
•  Set up one on one enrollment appointments via phone outreach with prospective students
•  Document all activity in the database management system in a timely and accurate manner
•  Use Customer Relationship Management (CRM) tool to prioritize and manage daily workflow
•  Accurately input student records in CRM to maintain data integrity throughout multiple databases
•  Meet admissions department daily, weekly, and quarterly productivity goals, i.e. phone calls, emails, applications, interviews, etc.
•  Perform preliminary evaluation of unofficial transcripts
•  Ability to work on deadlines with respect to the University’s target recruitment and enrollment goals
•  Participate in events such as college fairs, visit days, orientations, and homecomings
•  Assist the Campus Visit and Communication manager in development of needed communication flows, especially email creation
•  Execute general office responsibilities as needed
•  Ability to work independently and collaboratively in order to achieve personal and departmental goals
•  Promote the University in a positive manner
•  Other duties as assigned

Qualifications:
•  A Bachelor's Degree is required
•  Strong organizational skills
•  Strong customer service orientation and ability to organize, analyze, prioritize, and problem-solve within a fast-paced office environment with frequent interruptions
•  Proficient with Microsoft Excel, Word, and Outlook.
•  Well-developed interpersonal skills and ability to communicate effectively and work well with others
•  Flexible, and able to work well under pressure
•  Must be able to meet deadlines and multi-task
•  Must have a commitment to liberal arts education and cultural diversity
•  Must be able to work non-traditional hours, including weekends and evenings

Interested applicants should send a cover letter, resume, and list of 3 professional references to hr@tnwesleyan.edu

While reporting to the Vice President for Institutional Effectiveness and Research, the role of the Director of Assessment, Data, and Evaluation is to facilitate ongoing annual and benchmark assessment activities for the University, track, deliver, and help disseminate student achievement data, as well as facilitate and support additional annual reporting activities. This person will manage the coordination of various assessments including but not limited to the Freshmen and Senior General Education Exam (CLA+), Major Field Tests, and Course Evaluations. This position will also communicate with institutional leadership to discuss the updating, maintenance, and publishing of data to various internal and external constituent groups, using dashboards, technology platforms and forums.

Primary Responsibilities
•  Oversee student test administration and coordination of all test logistics including the following: organization of materials, developing testing schedules, train proctors on testing process, securing testing documents, maintaining testing data, and ensuring accreditation-mandated communication and/or notifications to stakeholders occur
•  Create and execute project plans to coordinate logistics of assessment administration and proactively communicate roles and responsibilities to stakeholders involved
•  Assist in the compilation of data and generation of reports to support the evaluation of programs, assessment of student learning; identify and analyze patterns in data, and report assessment findings to internal and external constituents and continuously seek opportunities to leverage technology to enhance existing services
•  Participates in the evaluation of the institution’s strategic plan
•  Maintain and manage multiple project timelines, including surveys and student course evaluations
•  Respond in a timely manner to requests concerning data and assessment needs
•  Assist with data preparation for projects
•  Assist with the planning and implementation of new education initiatives
•  Actively participate in the Institutional Effectiveness Committee
•  Additional duties as assigned by the Vice President for Institutional Effectiveness and Research

Qualifications Experience
•  Experience with and knowledge of assessment (K-12 and/or Higher Education)
•  Must be an intermediate to advanced user of MS Excel and have basic experience analyzing quantitative data and presenting data graphically
•  Experience with learning and data management systems preferred
•  Strong analytical and organizational skills
•  Outstanding communication and interpersonal skills; proven ability to communicate with diverse audiences, to develop support for initiatives among stakeholders, and to motivate and work cooperatively with others
•  Demonstrated ability to set and meet high goals as well as ability to establish timelines and consistently meet deadlines
•  Ability to work effectively in a fast-paced dynamic environment
•  Exceptional professional orientation – communication, organization, and attitude

Education
Bachelor’s Degree in Education or related field
Master’s Degree in Education or related field preferred

Interested applicants should send a cover letter, cv, and list of professional references to hr@tnwesleyan.edu. 

Position Summary
The Human Resources and Payroll Coordinator reports directly to the AVP for Human Resources. This position will be involved in multiple facets of human resources and payroll functions with a supporting focus on confidentiality, documentation, and reporting.

Duties
•Assist in onboarding and exit processing of staff and faculty.
•Create and maintain credential portfolios for faculty members.
•Maintain personnel files ensuring compliance in federal and state regulations.
•Ensure i-9 documents are accurately maintained and complete in accordance of federal regulation.
•Assist with benefit enrollment, employee questions, and billing reconciliation.
•Provide support for annual performance evaluations and record keeping.
•Assist in maintaining HRIS/Payroll software.
•Compose and send notification to all candidates for open or filled positions.
•Assist in coordination of HR sponsored events.
•Provide customer support by responding to phone calls, emails, and faxes.
•Effectively communicate human resource policies, processes, and procedures. Report any issues to the AVP for Human Resources.
•Maintain and process monthly and bi-weekly payroll for students, adjuncts, staff, and faculty members.
•Maintain accurate employment status changes in payroll software for seamless payroll processing.
•Assist in payroll, retirement, and workers comp audits by pulling reports and maintaining accurate documentation.
•Other duties as assigned.

Requirements
Associate's Degree in Business Administration or 3 years’ experience in Human Resources/Payroll or equivalent field.
•Ability to handle confidential and sensitive information in a professional and discreet manner.
•Excellent verbal, written, and interpersonal communication skills.
•Proficient in MS Office applications. Must be able to demonstrate working knowledge of MS Office products, i.e. Excel and Word.
•Ability to multi-task and meet deadlines with a high level of accuracy.

Interested applicants should send a cover letter, resume, and list of professional references to hr@tnwesleyan.edu. 

DEPARTMENT: Information Technology Services
JOB TITLE: Instructional Designer
PAY RANGE: $35,000-$42,000
REPORTS TO: Instructional Technology Specialist
LOCATION: Remote 
SUMMARY: The Instructional Designer provides support for existing and developing online courses and programs and is experienced in instructional design, project management, and effective practices for teaching and learning in a variety of online environments (synchronous, asynchronous, hybrid/Hyflex, blended, etc.). Position is a one-year appointment with the potential for renewal based on funding and performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES
•Work with academic and support units across the university to design, develop, support, and maintain new and existing online and blended courses and programs.
•Collaborate with faculty and content experts to evaluate and transform traditional, face-to-face courses into high-quality, online courses.
•Provide expertise and knowledge to support traditional, hybrid/Hyflex, and online course delivery.
•Serve as an innovative resource providing consultation, training, and support to faculty in their efforts to create and maintain instructional components to be delivered within an interactive online learning environment.
•Work with individual faculty members to create effective strategies in online pedagogy, including 1) use of educational technology tools within the learning management system, rich media, assessment systems, real-time platforms, and related systems; 2) design of learning objectives that lead to analysis, synthesis, and evaluation; and 3) creation of appropriately rigorous learning modules, resources, activities, and assessments, aimed at encouraging the engagement of students and other learners in knowledge acquisition.
•Demonstrate a high degree of collaboration and diplomacy as well as problem analysis and creative solutions.
•Solve complex content or delivery related issues in collaboration with technical teams. Interacts with senior internal and external personnel.
•Manage multiple projects involving different stakeholders to ensure timely development and delivery of courses and programs.
•Work with little direction for ongoing course development assignments.
•Design and conduct faculty development workshops, independently and in collaboration with others, in-person and online, on instructional design and various instructional technologies.
•Provide support for other University initiatives relating to online and blended academic offerings and remain current with research and emerging trends in distance learning, learning technologies, and instructional design.
•Maintain current knowledge of instructional design and effective teaching strategies with an emphasis on multimedia, interactive and online technologies for synchronous and asynchronous instruction, and equity-minded pedagogical practices.
•Gather, analyze, and present data that illustrate course design and instructional practices, inform training and support priorities and enhancements, and provide insights to support student success.
•Provide training, guidance, assistance, and technical support to faculty in the remediation of materials and courses to ensure accessibility compliance, independently and in collaboration with others.

REQUIRED QUALIFICATIONS:
•Master’s degree in instructional design, educational technologies, distance learning, or related field.
•Strong knowledge of learning theories, effective online/blended teaching and learning practices, and instructional design models with an emphasis on active learning techniques and authentic assessment procedures.
•Thorough knowledge of instructional design principles and learning strategies, including needs analysis, backwards design and/or ADDIE Model, learning outcomes and assessment design, and instructional approaches including lecture, discussion, activities, projects, etc.
•Strong organizational skills, project and time-management skills, and attention to detail.
•Ability to build relationships, synthesize input from multiple stakeholders, and work collaboratively with faculty and staff across the University.
•Experience in partnering with higher education faculty to design, build, and evaluate courses using appropriate research-based instructional techniques and technologies.
•Excellent oral, written, and interpersonal communication skills.
•Experience with online teaching technologies.
•Strong aptitude for learning new technologies.
•Demonstrated experience working with learning management systems (e.g., Blackboard, Moodle, Canvas, Sakai).
•Visual and multimedia design skills, including the ability to storyboard.
•Experience with the use of technologies such as web conferencing; anti-plagiarism software; lecture capture; Office software applications; web page editors; collaboration tools; graphic software; mobile learning, basic HTML/CSS, etc.
•Ability to design course content for both Windows and Mac operating systems.
•Knowledge of ADA regulations for online education and copyright law.
•Knowledge of Accessibility Standards.

PREFERRED QUALIFICATIONS
•Master’s degree in instructional design, educational technologies, distance learning, or related field.
•Two or more years’ experience designing online and blended courses or training modules.
•Experience with industry-standard learning and/or design software tools: Adobe Creative Cloud, Articulate Storyline and/or Rise, Camtasia.
•Experience with Sakai LMS a plus.
•OLC and/or QM certification a plus.

To apply, please submit a current resume/CV, cover letter, list of three (3) professional references, and a link to your professional portfolio to kfulbright@tnwesleyan.edu.