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Staff Openings

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STAFF OPENINGS

Tennessee Wesleyan University seeks to recruit and retain a diverse workforce that celebrates the all-encompassing diversity of its student body. TWU is committed to sustaining a welcoming and inclusive environment for the campus community that includes a workforce with a wide range of perspectives and experiences. TWU faculty and staff have a passion and desire to prepare students from a broad spectrum of disciplines, cultures and academic backgrounds towards personal and professional success. TWU encourages applications from candidates without regard to ethnicity, religion, sex, national origin, age, disability, veteran status, sexual orientation, or gender identity.

 

Upward Bound is a federally funded, college preparatory grant program that assists first-generation high school students in their pursuit of higher education.  Upward Bound at Tennessee Wesleyan University serves 9th-12th grade students in Loudon, McMinn, Meigs, Monroe, and Polk counties.

JOB RESPONSIBILITIES
Weekly travel to target high schools

Manage caseload of participants at one or more of target schools and provide for them academic advising, college/career exploration opportunities, and social and emotional support.

Assess and document the academic and motivational needs of participants.

Monitor and document the academic progress of participants.

Plan, organize, and help conduct monthly Saturday sessions and field trips.

Assist with planning and coordinating of residential academic summer session and summer session field trips.

Recruit new students for Upward Bound at target high schools and 8th grade students at middle schools.

Assist seniors in preparation for postsecondary education, including applying for scholarships, completion of the FAFSA, ACT testing preparation, financial aid availability, career development, and college admissions information.

MINIMUM QUALIFICATIONS

Bachelor’s degree in Education, Counseling, or a related field

Excellent communication skills and writing ability

Ability to operate most Microsoft Office programs efficiently

Ability to develop and maintain good rapport with target high school and feeder middle school administration, faculty, and school counselors

Ability to work flexible hours including occasional nights, weekends and travel for trainings

Prior experience with first-generation youth from low socioeconomic backgrounds

Demonstrated knowledge of and interest in diverse cultures and populations

Demonstrated ability to work as part of a team and work independently

PREFERRED QUALIFICATIONS

Experience working in federal TRIO programs

Experience in counseling/advising high school students


Interested applicants should send a cover letter, resume, and list of 3 professional references to kfulbright@tnwesleyan.edu

 

SUMMARY: The Technical Support Specialist provides first-level technical support to campus users for a variety of technologies including computer hardware and software, multimedia devices, multi-function printers, network peripherals, and telephony devices.

ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Answer, evaluate, and prioritize incoming service requests.

    • Diagnose basic and advanced hardware, software, and peripheral problems; identify proper solutions, and perform repair or replacement.

    • Install, configure, and provide basic support for all client software, hardware, and peripherals maintained in the enterprise.

    • Work independently to resolve basic network problems on client computers and networked peripherals.

    • Assist upper-tier support personnel in the identification, diagnosis, and resolution of advanced technical issues.

    • Supervise, coordinate, and monitor a small team of work study and student technical assistants.

    • Maintain consistent, clear communication with clients on the status of open issues and requests and provide timely resolution of work requests.

    • Maintain inventory of endpoint devices, lifecycle and warranty information, applications, and software licensing.

    • Possess knowledge of, and commitment to best practices in help desk/service management, and work closely with coworkers to ensure proper client enterprise management procedures are implemented and maintained.

    • Effectively manage multiple competing priorities, work effectively and collaboratively with a minimum of direction, and should be able to work well under pressure and in high-stress situations.

    • Possess excellent customer relationship skills are essential, along with strong organizational and analytical skills, and the ability to establish effective, ongoing relationships with clients, staff and management.

    • Other duties as assigned.

      Minimum Requirements:
    • Proficiency in client PC management in a Windows enterprise environment is essential, along with excellent written and verbal communication skills and the ability to work effectively with all levels of the organization

    • College degree or equivalent experience required – Liberal Arts education a plus. Candidates possessing Net+, A+, and/or Microsoft Certification will receive higher consideration.

    • It is the expectation that all Tennessee Wesleyan University IT staff members will demonstrate exceptional workplace behaviors in the execution of their specific position responsibilities. These behaviors are customer focus, collaboration, creative problem solving, continuous learning and a commitment to diversity and inclusion.

      Interested applicants should send a cover letter, resume, and list of 3 professional references to kfulbright@tnwesleyan.edu

Reporting to the Interim Assistant Vice President for Admissions, Marketing & Communications, the Admissions Counselor represents Tennessee Wesleyan University to prospective students and organizations. The counselor will build relationships with prospective students and continue to nurture those relationships as they move throughout the recruitment process. This individual will mostly be responsible for assisting counselors as they travel, providing an office backup so the traveling counselors can focus while they are on the road.

Excellent customer service skills and professionalism are required as this individual will communicate with students in a variety of methods, including school visits, event days, phone calls, emails, text messages, and other communication methods. This individual must be able to work independently as well as collaboratively. Some evenings and weekends are required, along with travel as necessary.

This is an entry level position. The primary responsibility of the Admissions Counselor is to learn and master the fundamental skills required within the Admissions Department. The counselor is required to complete all necessary training as well as demonstrate a clear understanding of their role within the department and University.

ESSENTIAL DUTIES/RESPONSIBILITIES

  • Utilize data to create and implement recruitment strategies for all assigned populations and markets (excluding healthcare programs).
  • Collaborate with program directors to effectively reach target audiences.
  • Set up one on one enrollment appointments via phone outreach with prospective students.
  • Document all activity in the database management system in a timely and accurate manner
  • Use Customer Relationship Management (CRM) tool to prioritize and manage daily workflow
  • Accurately input student records in CRM to maintain data integrity throughout multiple databases
  • Meet admissions department daily, weekly, and quarterly productivity goals, i.e. phone calls, emails, applications, interviews, etc. 
  • Perform preliminary evaluation of unofficial transcripts
  • Ability to work on deadlines with respect to the University’s target recruitment and enrollment goals.
  • Participate in events such as college fairs, visit days, orientations, and homecomings.
  • Assist the Campus Visit and Communication manager in development of needed communication flows, especially email creation.
  • Execute general office responsibilities as needed.
  • Ability to work independently and collaboratively in order to achieve personal and departmental goals.
  • Promote the University in a positive manner.
  • Other duties as assigned.

    Qualifications:
  • A Bachelor's Degree is required.
  • Strong organizational skills.
  • Strong customer service orientation and ability to organize, analyze, prioritize, and problem-solve within a fast-paced office environment with frequent interruptions.
  • Proficient with Microsoft Excel, Word, and Outlook.
  • Well-developed interpersonal skills and ability to communicate effectively and work well with others
  • Flexible, and able to work well under pressure.
  • Must be able to meet deadlines and multi-task.
  • Must have a commitment to liberal arts education and cultural diversity.
  • Must be able to work non-traditional hours, including weekends and evenings.

    Interested applicants should send a cover letter, resume, and list of 3 professional references to kfulbright@tnwesleyan.edu

The Executive Director of Admissions provides strategic leadership for the University admissions office and has broad responsibility and accountability for all Admissions functions. The Executive Director will be responsible for staffing, training, and leading a campus Admissions Team.  The Executive Director will facilitate the recruitment, selection and enrollment of qualified student applicants for admission. 

Essential Functions:
The Executive Director will provide education and training related to University educational programs, expected outcomes, student services, and financial considerations to students, parents, and University constituents.  

· Management responsibility of Admissions directors, assistant directors, staff and student workers.
· Serve on various University committees.
· Overall responsibility for Admissions data reporting to Administration.
· Key member of the strategic enrollment planning process. 
· Counsel parents, applicants, and Admissions counselors regarding the University’s admission policies and procedures.
· Assure prompt and effective contact with prospective and admitted candidates.
· Assure participation by the Admissions Office in off-campus events to move prospective students through the pipeline (including high school/community college visits, college fairs, and yield events).
· Evaluation of student undergraduate/graduate applications for admission based on the University’s recruiting goals and standards.
· Oversight of on-campus admission events (open houses, admitted student events).

Required Knowledge, Skills and Abilities:
·       Experience in the areas of strategic enrollment planning and admissions is expected, as is knowledge of broader higher education trends, knowledge of best practices in enrollment management and a demonstrated commitment to diversity and inclusion.
·       Must possess strong leadership and ability to prioritize and balance responsibilities.  Attention to detail and adaptability to a changing environment is extremely important as well as dependability.
·       Effective analytical and decision-making skills. Excellent communication (oral and written), organizational, and time management skills. Effective interpersonal skills and ability to work with diverse constituents.
·       A proven track record in the identification, admission, recruitment and enrollment of prospective students, comprehensive and strategic enrollment planning, and shaping classes to meet the University mission.
·       Familiarity with and appreciation of traditional, nontraditional, transfer, graduate and non-degree seeking student recruitment.
·       Analytical, data-informed, and outcomes-oriented; experienced in data analytics and funnel management. Experience with enrollment management technology platforms.
·       The ability to engage current students, faculty, alumni, and parents in the recruitment and enrollment of all new students.
·       Familiarity with compliance of federal and state financial aid regulations, along with attention to adherence of budget guidelines.
·       Strong interpersonal communication skills required to interact effectively with all University constituents including Board of Trustees, donors, alumni, faculty, staff, students and administrative colleagues in athletics and elsewhere on the campus.  
·       Ability to inspire, motivate and lead an energetic team; recognize the skill sets and talents of the staff and provide professional development opportunities to enhance them.
·       Personal strengths that include approachability, accessibility, energy, motivation, resourcefulness, and good humor.
·       Ability to handle information of sensitive and confidential nature in the utmost professional manner.
·       Demonstrate a high level of professionalism, initiative, resourcefulness, and personal accountability.

Qualifications:
·       Bachelor's degree and at least three - five years of progressive leadership experience in College Admissions, including recruitment and enrollment planning and program development.
·       Preferred qualifications of Master’s degree in a related field and five – seven years’ experience in a college admission setting.
·       Experience in developing and maintaining collaborative professional relationships; effective public speaking, verbal, and written communication skills. Experience in collecting and analyzing data for recruitment metrics; proven ability to work effectively with people of diverse backgrounds.
·       Extensive hours and weekends will be required at times.
·       Pre-Employment screening is required including a criminal background-check.

Qualified applicants are asked to upload a cover letter of interest, resume/curriculum vitae, and/or certifications, if applicable.  In addition to the completed application, candidates must submit a list of three professional references (at least one from a previous employer) that includes names and contact information. Review of application materials will begin ASAP and will continue until the position is filled. 
Interested applicants should send a cover letter, resume, and list of references to kfulbright@tnwesleyan.edu .

The Goodfriend School of Business is seeking applicants for an Executive Assistant. The successful candidate will work directly with faculty, staff, and students of the Goodfriend School of Business. This person will also assist with The LITE House, which is an entrepreneurial ecosystem in Athens.

Qualifications include a bachelor's degree preferably in business administration or a related field. Time management skills, being detail oriented, having strong computer skills and communication skills are required to perform well in this position.

This position will report directly to the Associate Dean of the Goodfrend School of Business.

Interested applicant's should send a cover letter, resume, and list of 3 professional references to: kfulbright@tnwesleyan.edu

The Goodfriend School of Business is seeking applicants for the Management Excellence Director.  This individual will recruit and advise students, work with faculty, and direct the Management Excellence program.  The successful candidate will also recruit for the MBA program. This individual will also be expected to teach in the Goodfriend School of Business after the first year of serving as the director.

Qualifications include a bachelor’s degree in business administration or related field.  A master’s degree is preferred in business administration or a related field.  Completion of a master’s degree in a business or a related field is required within 18 months of employment.  Strong interpersonal skills, organizational skills, and computer skills are essential to the success of this candidate.  Evening hours will be required.

This position will report directly to the Associate Dean of the Goodfriend School of Business.

Interested applicant's should send a cover letter, resume/cv, and list of 3 professional references to: kfulbright@tnwesleyan.edu