Position Summery
The Enrollment Services Specialist will work within the Admissions Office and will assist the TWU Admissions Operations team. The position will positively promote the University to prospective students and their families. The position requires extensive data entry, organization, and a focus on customer service. Additional duties include but are not limited to:

Duties & Responsibilities
•  Enter all information, status changes, transcripts, etc. into JRM for all new applicants.
•  Data entry and report writing.
•  Process incoming applications.
•  Manage the input of inquiry cards into JRM when needed.
•  Send letter-flows to all prospective students such as acceptance letter, preview day invites, post cards, etc.
•  Serve as Admission Module Managers for EX.
•  Process daily incoming mail
•  Process daily letter flow and outgoing mail.
•  Manage incoming emails to the TWU Admissions email account.
•  Serve as the first point of contact for the Admissions office by answering incoming calls and greeting visitors in coordination with the Campus Visit Coordinator.
•  Assist current and prospective students as needed.
•  General office management duties such as organization, inventory, ordering supplies, etc.
•  Manage electronic transcript retrieval from Parchment, E-Script, etc.
•  Manage NACAC, Go-To College Fairs, and other similar database retrieval.
•  Retrieve and enter ACT scores.
•  Enter and schedule admissions communication flow from the Marketing and Communication Department.
•  Attend weekly meetings with the Admissions Department.
•  Provide point of contact between the Admissions Office and other departments on campus as necessary.
•  Representative for the Admission Office on various counsels as necessary.
•  Assist with other admissions duties as necessary and if time allows, if it does not hinder completing tasks as listed above.
•  Other duties as assigned.

Requirements
•  Candidate must have excellent written, verbal, and interpersonal abilities.
•  This individual should possess strong computer and organization skills, as well as the ability to learn training on different admissions software.

Preferences
•  Bachelor’s degree in business, marketing, communications, public relations, or related field.
•  At least one year of admissions experience.

Interested applicant's should send a cover letter, resume, and list of 3 professional referrences to hr@tnwesleyan.edu. Applications will be reviewed upon arrival until the position is filled.

 

Position Summary

The Chief Information Officer (CIO) at Tennessee Wesleyan University is responsible for establishing and executing technology strategy in support of the academic mission of the university, and for ensuring the operational integrity and business continuity of its information systems and technology infrastructure.

This position leads a professional information technology team supporting all data, voice, video, networking systems, cloud and local server infrastructure, software applications, data management, IT business processes, and instructional technology across multiple campuses. It is instrumental in leading the University in compliance with all state and federal statutory requirements, including the Gramm-Leach-Bliley Act (GLBA).

As an enterprise leader, the Chief Information Officer works closely with the President and Vice President for Financial Affairs to establish and execute a university-wide technology strategy. The position reports directly to the Vice President for Financial Affairs.

Required Experience, Skills, and Education

•  Bachelor’s degree required, advanced or terminal degree preferred.
•  Strong leadership skills with a demonstrable record of success in higher education.
•  Knowledge of contemporary and forward-looking information technology strategies and solutions, including networks, network design, voice and data applications, desktop computers, mobile device management, IOT, reporting tools, and database administration.
•  Knowledge of emerging trends and best practices working with administrative and instructional technology in higher education.
•  Knowledge and commensurate expertise and experience with higher educational state and federal regulatory compliance.
•  Experience with software, network administration, and internet applications; Specific experience in higher education ERP and information systems, with experience in Jenzabar (ERP) and Sakai (LMS) products preferred.
•  Demonstrable experience planning, implementing, and supporting systems in a complex, shared governance educational environment, including business process analysis and design.
•  Excellent verbal and written communication, project management, customer service, and leadership skills.
•  Expected to inculcate and foster a collegial working environment conducive to transparency, collaboration, servant leadership, and growth mindset.

Duties and Responsibilities

The Chief Information Officer is responsible for all aspects of technical strategy and support for IT systems, hardware, software, and applications.

•  Coordinate relationships with third party IT vendors.
•  Oversee all IT-related infrastructure.
•  Recruit, manage, and develop professional IT staff, ensuring that all possess contemporary skills and knowledge in their respective fields.
•  Prepare and monitor an annual operational IT budget.
•  Provide strategic and tactical planning, development, evaluation, and coordination of the information and technology systems for the university.
•  Oversee upgrades and other maintenance requirements.
•  Ensure the reliability and resiliency of technology systems, hardware, software, and applications that support student learning, university operations, and faculty research.
•  Develop, communicate, and lead IT strategic initiatives to ensure that Tennessee Wesleyan University maintains and updates its IT infrastructure to remain competitive in the furtherance of the academic mission and vision of the college, in support of exceptional technology experiences across all university campuses.
•  Create strategies and tactics for risk mitigation, business continuity, and emergency disaster recovery planning; and
•  Perform other duties and responsibilities as assigned by the Vice President for Financial Affairs and the President.

Interested applicant's should submit a cover letter, resume/cv, and list of professional references to hr@tnwesleyan.edu. Applications will be reviewed upon arrival until the position has been filled.

 

The Retention Assistant is grant-funded and is a part-time, temporary position currently available through June 30, 2024.  The position will assist the Mosher Success Center team with first year student retention.  The individual will be responsible for contacting at-risk students through email and phone calls, will schedule appointments for Success Coaches, and assist the office with various student retention efforts.  The position may require some evenings.  The ideal candidate will have at least a bachelor’s degree, office work experience and proficiency in Microsoft Access, Excel and Word.  Candidate must be competent in record keeping, have strong organizational skills, and possess good verbal and written communication skills.

Send resume with references to hr@tnwesleyan.edu.  Review of application materials will begin immediately with an anticipated start date of no later than October 2, 2023. 

While reporting to the Vice President for Institutional Effectiveness and Research, the role of the Director of Assessment, Data, and Evaluation is to facilitate ongoing annual and benchmark assessment activities for the University, track, deliver, and help disseminate student achievement data, as well as facilitate and support additional annual reporting activities. This person will manage the coordination of various assessments including but not limited to the Freshmen and Senior General Education Exam (CLA+), Major Field Tests, and Course Evaluations. This position will also communicate with institutional leadership to discuss the updating, maintenance, and publishing of data to various internal and external constituent groups, using dashboards, technology platforms and forums.

Primary Responsibilities
•  Oversee student test administration and coordination of all test logistics including the following: organization of materials, developing testing schedules, train proctors on testing process, securing testing documents, maintaining testing data, and ensuring accreditation-mandated communication and/or notifications to stakeholders occur.
•  Create and execute project plans to coordinate logistics of assessment administration and proactively communicate roles and responsibilities to stakeholders involved
•  Assist in the compilation of data and generation of reports to support the evaluation of programs, assessment of student learning; identify and analyze patterns in data, and report assessment findings to internal and external constituents and continuously seek opportunities to leverage technology to enhance existing services
•  Participates in the evaluation of the institution’s strategic plan
•  Maintain and manage multiple project timelines, including surveys and student course evaluations
•  Respond in a timely manner to requests concerning data and assessment needs
•  Assist with data preparation for projects
•  Assist with the planning and implementation of new education initiatives
•  Actively participate in the Institutional Effectiveness Committee
•  Additional duties as assigned by the Vice President for Institutional Effectiveness and Research

Qualifications Experience
•  Experience with and knowledge of assessment (K-12 and/or Higher Education)
•  Must be an intermediate to advanced user of MS Excel and have basic experience analyzing quantitative data and presenting data graphically
•  Experience with learning and data management systems preferred
•  Strong analytical and organizational skills
•  Outstanding communication and interpersonal skills; proven ability to communicate with diverse audiences, to develop support for initiatives among stakeholders, and to motivate and work cooperatively with others
•  Demonstrated ability to set and meet high goals as well as ability to establish timelines and consistently meet deadlines
•  Ability to work effectively in a fast-paced dynamic environment
•  Exceptional professional orientation – communication, organization, and attitude

Education
Bachelor’s Degree in Education or related field
Master’s Degree in Education or related field preferred

Interested applicant's should send a cover letter, cv/resume, and a list of 3 professional references to hr@tnwesleyan.edu.