Summary: The Director of Career and Leadership Development provides a variety of career services to students and alumni. The Director will assist students in career exploration, internships, job search skills, and graduate school preparation. This position is also responsible for assisting the variety of programs offered through the Tennessee Wesleyan University Career Development Office.

Reports to: Vice President for Student Life

Responsibilities include, but are not limited to the following:

• Serve as a success coach to assist with the university’s retention efforts
• Create innovative ways to implement the functions of the Career Development Office that are appropriate for our student population
• Develop relationships in the community, in other major cities, and with companies and organizations in order to establish internships and possible job opportunities for Tennessee Wesleyan University students and alumni
• Advise students through the graduate school process, entrance requirements, maintain entrance exam registration and test prep materials
• Assist students with job or career search activities (resume writing workshops, mock interviews, etc.)
• Work with academic departments to strengthen the Internship Program at the university
• Maintain the job announcement system
• Coordinate and oversee on campus Career Fairs for TWU students (major specific or all majors)
• Coordinate with the Alumni Office to develop and maintain the Tennessee Wesleyan University Alumni career network
• Maintain appropriate assessment/evaluation information such as, but not limited to, following the progress of employment and maintaining the data of students up to one year after graduation
• Develop annual goals, objectives, assessment, and updates that support the department mission and contribute to the greater mission of the institution.
• Follow the policies set forth in the appropriate employee handbook and subsequent updates or changes including, but not limited to, travel, professional development, purchasing and reimbursements, etc.
• Foster professional development and compliance
• Oversee the Emerging Leaders Program by identifying participants, developing speaker series, etc.
• Other duties and responsibilities as assigned by the Vice President for Student Life

Qualifications: Masters preferred, Bachelors required, in Higher Education, Student Personnel, Student Development, or related field, and experience in student affairs administration. Experience in career services or human resources is required. Successful candidates will have excellent computer and communication skills, enjoy working with various groups of people, possess the ability to manage multiple projects at one time, be able to maintain confidentiality, and be a team player.

Review of application materials will begin immediately with an anticipated start date of July 2025. Please forward a cover letter, resume, and the names of 3 professional references via email to hr@tnwesleyan.edu.

SUMMARY: The Technical Support Specialist serves as the first point of contact for technical assistance, providing high-quality support to campus users across a range of technologies. This includes computer hardware and software, multimedia devices, multifunction printers, network components, and telephony systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Respond promptly to incoming service requests; evaluate and prioritize tickets to ensure timely resolution.
• Troubleshoot and resolve both basic and advanced issues related to hardware, software, and peripheral devices; perform necessary repairs or coordinate replacements.
• Install, configure, and support client software, hardware, and peripherals used within the institution.
• Independently resolve client-side network and peripheral connectivity issues.
• Collaborate with senior support staff to identify, diagnose, and resolve complex technical problems.
• Maintain clear and consistent communication with clients regarding the status and progress of service requests.
• Track and manage inventory of endpoint devices, hardware, software, licenses, warranties, and lifecycle schedules.
• Adhere to and promote best practices in help desk and service management; support the implementation and maintenance of enterprise-level client management procedures.
• Prioritize tasks effectively while managing multiple assignments in a high-pressure environment with minimal supervision.
• Demonstrate strong customer service skills, organizational abilities, and a collaborative mindset to build and sustain effective relationships with clients and team members.
• Perform other related duties as assigned.

MINIMUM REQUIREMENTS:

• Proficiency in Windows-based enterprise client PC management.
• Excellent written and verbal communication skills.
• Ability to interact professionally and effectively with individuals at all organizational levels.
• Associate degree or equivalent experience required.
• Industry certifications such as CompTIA A+, Network+, and/or Microsoft Certifications are highly desirable.

Interested applicants should send a cover letter, resume, and list of professional references to hr@tnwesleyan.edu. Candidate screening will begin immediately and the position will remain open until filled.

Summary: The Director of Student Involvement is responsible for coordinating and promoting campus events and activities, including community engagement and the service-learning program, and the co-curricular convocation program. Tennessee Wesleyan seeks an innovative, creative, experienced professional who demonstrates outstanding interpersonal skills and the ability to work collaboratively with students, parents, and other campus departments. The position requires some night and weekend duties. 

Reports to: Vice President for Student Life 

Responsibilities include, but are not limited to the following: 

• Serves as a success coach to assist with the university’s retention efforts; 

• Develops, coordinates, and assesses the comprehensive student activities and the co-curricular convocation programs of educational, recreational, social, and cultural events providing opportunities for students’ social engagement and personal growth; 

• Manages effective communication and promotion strategies for Student Life programs and services utilizing print, electronic, and social media resources to ensure that events and activities are well publicized and are reaching the diverse constituencies of the campus community; 

• Cultivates and maintains campus and community partnership to positively promote the institution and the Division of Student Life;  

• Plans and implement the annual Day of Service with local partners and campus constituents; 

• Develops annual goals, objectives, assessments, and updates that support the department mission and contribute to the greater mission of the institution; 

• Maintains student convocation and service records, providing regular reports to various stakeholders; 

• Negotiates, reviews, and finalizes contracts with agents to plan and host campus events; 

• Advises the Student Activities Board; 

• Coordinates the outdoor and recreational sports program and maintains program equipment;  

• Supervises student workers/work scholarship students at the Thunder Fitness Center; 

• Performs other duties as assigned by the Vice President for Student Life. 

Primary qualifications: Masters preferred, Bachelors required, in Higher Education, Student Personnel, Student Development, or related field, and experience in student affairs administration. Experience in planning student events and managing budgets is required. Successful candidates will have excellent computer and communication skills, enjoy working with various groups of people, possess the ability to manage multiple projects at one time, be able to maintain confidentiality, and be a team player.   

Review of application materials will begin immediately with an anticipated start date of July 2025. Please forward a cover letter, resume, and the names of 3 professional references via email to hr@tnwesleyan.edu. 

Summary: The Director of Residence Life and Family Relations is responsible for the overall direction and supervision of the 350-student residence life operation and enhancing the summer camps and conferences program. Supervising eleven resident assistants, the Director plays a critical role in shaping students’ out of classroom learning opportunities. Tennessee Wesleyan seeks an innovative, creative, experienced professional who demonstrates outstanding interpersonal skills and the ability to work collaboratively with students, parents, and other campus departments. The position requires some night and weekend duties.

Reports to: Vice President for Student Life

Responsibilities include, but are not limited to the following:

• Serves as a success coach to assist with the university’s retention efforts;
• Select, train, evaluate and supervise paraprofessional staff in the residence halls;
• Engage paraprofessional staff in the development of programming for resident students;
• Oversight of complaint resolution process for residence life;
• Manage and participate in: daily operation of residence halls; room assignments for new and returning students; check-in and check-out; room and damage billing;
• Maintain data necessary for federally mandated reports and for internal operational needs such as housing trends, occupancy reports and resident satisfaction;
• Maintain department program assessment; policy/procedural reviews and program material update;
• Oversees areas budget, key/ID access control and facilities issues;
• Oversees summer camps and conferences;
• Oversees parent/family relations including monthly newsletters and Family Weekend;
• Assist with crisis intervention;
• Performs other duties as assigned by the Vice President for Student Life.

Primary qualifications: Masters preferred, Bachelors required, in Higher Education, Student Personnel, Student Development, or related field, and experience in student affairs administration. Experience in planning student events and managing budgets is required. Successful candidates will have excellent computer and communication skills, enjoy working with various groups of people, possess the ability to manage multiple projects at one time, be able to maintain confidentiality, and be a team player.

Review of application materials will begin immediately with an anticipated start date of July 2025. Please forward a cover letter, resume, and the names of 3 professional references via email to hr@tnwesleyan.edu.

The Administrative Support Specialist plays a vital role in ensuring the efficient daily operations of the Executive Graduate Program. This part-time position supports a team of Designated School Officials (DSOs) by managing front-line communications, maintaining organized records, and providing responsive, culturally sensitive service to domestic and international students.

Key Responsibilities:

· Greet and assist students primarily by phone and via email with a high level of professionalism and cultural sensitivity.

· Manage shared office email inboxes; prioritize and direct inquiries to the appropriate DSO.

· Answer multi-line phone system; take accurate messages and route calls appropriately.

· Maintain and organize digital and physical student files in compliance with institutional and regulatory guidelines.

· Assist in scheduling appointments and coordinating communication among DSOs and campus departments.

· Provide general clerical support including data entry, document preparation, photocopying, and scanning.

· Maintain confidentiality in accordance with FERPA and SEVP regulations.

· Support DSOs in preparing student forms, letters, and reports as needed.

Minimum Qualifications:

· High school diploma or equivalent required.

· Some college coursework preferred.

· At least one year of administrative or customer service experience, preferably in a higher education or multicultural setting.

· Strong written and verbal communication skills.

· Excellent organizational skills and attention to detail.

· Ability to manage multiple tasks in a fast-paced, deadline-driven environment.

· Proficiency in Microsoft Office and email communication platforms.

· Cultural competence and comfort working with students from diverse backgrounds.

Preferred Qualifications:

· Experience supporting international programs or working with international populations.

· Familiarity with FERPA, SEVP, or student immigration documentation processes.

Working Conditions:

· Primarily on-site office work with standard office equipment.

· Occasional lifting of office materials (up to 15 lbs).

· Flexible schedule within standard business hours to accommodate departmental needs.

 Interested applicants should submit a resume and brief cover letter outlining relevant experience to hr@tnwesleyan.edu. Applications will be reviewed on a rolling basis until the position is filled.