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Staff Opportunities

Title:  Student Accounts Manager

Reporting Relationship:   Vice-President for Financial Affairs

Department:  Business Office

Description:  The position provides student customer service, student billings, student refunds, and payment processing.

Responsibilities:  Positive promotion of the university through interaction with students, parents, outside contacts, faculty and staff.  The position requires experience in accounts receivable and accounting.  Duties include:

  • Student account processes including billing, finance charges, payment plans, accuracy of student account database, and compliance with government regulations.
  • Provide financial counseling with students (and parents) regarding payment options and payment plans. As necessary, resolve problems and questions with students regarding student finances. Contacts and initiates the settling of student account balances in escalated or special situations.
  • Maintain up to date communication record of student conversations regarding account arrangements and balances.
  • Communicates regularly with Financial Aid, Registrar, and Student Life to ensure an accurate student account database.
  • Work with Admissions and Registrar Office to ensure accurate billing for international students.
  • Manage international student insurance plan.
  • Maintain student charge tables for all academic programs.
  • Complete pre-billing of fall, spring, December mini, and summer sessions.
  • Maintain all facets of the Jenzabar Accounts Receivable Module.
  • Complete normal semester billing for all students with regular monthly billing to students with outstanding balances by the 15th of each month.
  • Disburse student fees to appropriate account within 30 days of the beginning of each semester.
  • Process student refund checks related to excess financial aid.
  • Reconcile student general ledger accounts to subsidiaries by the 15th of each month.
  • Set up payment plans on delinquent accounts, correspond with delinquent students, assign to collection agencies as needed.
  • Assist students, faculty, staff at the Business Office window and handle receipt of monies that come into the university.
  • Run and/or assist in the daily cash drawer and daily activity reconcilement.
  • Any other duties as deemed necessary by the Vice President for Financial Affairs.

 

Qualifications:  Bachelor’s degree preferred.  Payment processing, billing, and collection experience is preferred.  Candidate must have strong written, verbal and interpersonal communication skills; good computer skills and able to demonstrate working knowledge of Microsoft Office products, i.e. Excel, Word; excellent organizational skills and ability to manage multiple tasks with a high level of accuracy in an environment with frequent interruptions; and, ability to handle information in a confidential and professional manner.  The candidate must also be able to work independently, be goal oriented and function as part of a team.

Interested applicants should send a cover letter, resume, and list of 3 references to kfulbright@tnwesleyan.edu.  Application reviews will begin immediately and will continue until the position is filled.

Tennessee Wesleyan University provides an Equal Employee Opportunity to all employees and applicants for employment without discrimination based on race, religion, color, gender, age, national origin, disability, veteran status, or any other protected characteristic.

 

Title:  Admissions Counselor

Reporting Relationship:   Director of Admissions

Department:  Admissions

Tennessee Wesleyan is currently seeking a highly motivated staff member for the Office of Admissions. This position will primarily: conduct daily tours and information sessions with visitors, act as the primary counselor on duty, maintain working knowledge of majors, programs and organizations, develop a rapport with other constituents including guidance counselors, TW staff, faculty, students and alumni, review applications, initiate personal contact with prospects through telephone calls, electronic mail, letter/postcard follow-up, maintain accurate and up to date files for prospective students, and additional responsibilities as assigned by the Director of Admissions. Qualifications:  Bachelor’s degree required and experience in higher education preferred.  Candidate must have strong written, verbal and interpersonal communication skills, as well as the ability to speak to large groups.  The candidate should also possess strong computer and organizational skills and the ability to manage multiple projects with a high level of accuracy in a fast paced environment with frequent interruptions.  Candidates are required to handle information in a confidential and professional manner.  The individual must be able to work independently, as part of a team and be goal oriented.

Interested applicants should send a cover letter, resume, and list of 3 references to kfulbright@tnwesleyan.edu.  Application reviews will begin immediately and will continue until the position is filled.

Tennessee Wesleyan University provides an Equal Employee Opportunity to all employees and applicants for employment without discrimination based on race, religion, color, gender, age, national origin, disability, veteran status, or any other protected characteristic.

Title:  Registration Coordinator (Part-Time Hourly Position)

Reporting Relationship:   Registrar/Vice President of Academic Affairs

Department:  Registrar’s Office (serving under Academic Affairs)

Qualifications:  High school diploma, Associate or Bachelor degree preferred.  Candidate must have strong written, verbal and interpersonal communication skills.  A working knowledge of Microsoft Office Suite, especially Word and Excel, are desired.  The candidate should also possess strong computer and organizational skills and the ability to manage multiple projects with a high level of accuracy in a fast paced environment with frequent interruptions.  Candidates are required to handle information in a confidential and professional manner.  The individual must be able to work independently and also as part of a team.

Responsibilities:  Serve students, faculty, staff and individuals in regard to records and knowledge of academic requirements.  The position requires some night and weekend responsibilities.  Duties include:

  • Data entry for upcoming course schedule offerings
  • Process transfer entry evaluations
  • Process undergraduate and graduate student records and intents
  • Assist with processing all university forms and transcript requests
  • Assist with employment verifications and those received by NSC (National Student Clearinghouse)
  • Answer phone lines when others are not available
  • Process course add/drop requests and update holds as needed
  • File documents in appropriate files/records
  • Coordinate with the Registrar graduation planning and commencement ceremonies
  • Assist with the review for graduation candidates
  • Assist faculty with records, myPortal, etc. as needed
  • Participate in new student registrations
  • Update records when new transcripts and score reports are received
  • Work with the Associate Registrar to verify all new student files for completion on those matriculated by admissions
  • Other duties as assigned by the Registrar and/or the VPAA

Interested individuals should send the following application material: cover letter, resume, and list of references to kfulbright@tnwesleyan.edu.

Tennessee Wesleyan University provides an Equal Employee Opportunity to all employees and applicants for employment without discrimination based on race, religion, color, gender, age, national origin, disability, veteran status, or any other protected characteristic.

 

Title:  Director of Development

 Reporting Relationship:  Vice President for Advancement

Department:  Institutional Advancement

General Duties:         

The Director of Development is responsible for the implementation of programs and projects that strategically engage alumni, friends, foundations and community partners to strengthen a culture of philanthropy at Tennessee Wesleyan University. The director works collaboratively with and in support of volunteers, advancement staff, and other university representatives to cultivate and solicit donors for university-wide priorities.

Enumerated Duties:

  • Work with the Vice President for Advancement to implement Tennessee Wesleyan’s Advancement Plan, including carrying out annual giving, foundation and corporate grants, and major gifts programs as well as planning and executing special events.
  • Work in collaboration with faculty and staff to compose and produce grant applications, proposal letters, reports and other written materials.
  • Organize and manage all aspects and segments of annual giving best practices including direct mail appeals, online giving, employee campaign, and personal visits for annual fund leadership gifts.
  • Work in collaboration with advancement colleagues to manage annual stewardship correspondence with constituents and oversee acknowledgement of annual fund gifts as part of the advancement gift receipting and acknowledgement policy.
  • Assist with the planning, implementation and promotion of Homecoming and other alumni and donor engagement events throughout the year.
  • Supervise work/study employees and provide guidance to alumni volunteers.
  • Assist in the development, writing and editing of publications such as the Bulldog Blast, Arches Magazine, event-related publications and the website.
  • Analyze annual fund results and strategize and recommend the fund’s next steps through report data on a regular basis throughout the year.
  • Maintain accurate and timely records of donor activity in the database.
  • Evaluate donor database to gather information for prospecting and follow through on the implementation of donor strategies.
  • Perform other duties as assigned.

Minimum Qualifications:

 Baccalaureate Degree with two-three years fundraising experience

  • Excellent communication and interpersonal skills, together with the ability to work collaboratively and courteously with colleagues, alumni and the public
  • Ability to organize and complete multiple tasks simultaneously with close attention to detail
  • High professional and ethical standards for handling confidential information
  • Ability to work evenings and weekends as needed

Technical Qualifications: 

  • Ability to learn basics of Jenzabar database program
  • Microsoft Office
  • Proficiency with e-mail and social media
  • Must have a valid driver’s license and be willing to travel.

Interested individuals should send the following application material: cover letter, resume, and list of references to kfulbright@tnwesleyan.edu.

Tennessee Wesleyan University provides an Equal Employee Opportunity to all employees and applicants for employment without discrimination based on race, religion, color, gender, age, national origin, disability, veteran status, or any other protected characteristic.