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Staff Opportunities

Administrative Assistant to the VP for Student Life

 

Tennessee Wesleyan University is seeking an administrative assistant within the Student Life Office who is responsible for coordinating daily office tasks and independent projects. The individual will need to have strong written and verbal skills, have the ability to work with various individuals, and must be a team player. The position requires the individual to possess strong computer and organizational skills and may require occasional nights and weekends. Candidates must have a high school diploma, Bachelors preferred and previous experience as an administrative assistant.

Interested applicants should send a cover letter, resume, list of 3 professional references, and a link to work portfolio to kfulbright@tnwesleyan.edu.

Tennessee Wesleyan University seeks to recruit and retain a diverse workforce that celebrates the all-encompassing diversity of its student body. TWU is committed to sustaining a welcoming and inclusive environment for the campus community that includes a workforce with a wide range of perspectives and experiences. TWU faculty and staff have a passion and desire to prepare students from a broad spectrum of disciplines, cultures and academic backgrounds towards personal and professional success. TWU encourages applications from candidates without regard to ethnicity, religion, sex, national origin, age, disability, veteran status, sexual orientation, or gender identity.

Graphic Designer

The graphic designer provides overall artistic direction to lead the University’s visual communication efforts. The ideal candidate, a creative problem-solver, will offer strategic graphic design solutions for various print and digital collateral aimed at attracting traditional and non-traditional students, as well as promoting the University’s overall brand and University events. Responsibilities include creating and maintaining an identity and brand image for the University through print and electronic mediums. Duties included, but not limited to:

  • Utilize a project management system to track and manage project life-cycle.
  • Designs the family of recruitment marketing materials for the admissions team to use during recruitment of both traditional and non-traditional students.
  • Coordinates printing of Arches (University magazine) and various other advancement and alumni projects (including all correspondence for homecoming and other alumni and fundraising efforts/events/meetings).
  • Responsible for the design and layout of external brochures, fliers, posters, and postcards. Assists with testing new design concepts to ensure work aligns with customers’ needs and expectations.
  • Reviews and updates brand standards manual to guide the entire University in use of University logos, colors, fonts and other design principles.
  • Creates digital ads for Google and Bing to raise brand awareness and drive traffic to website.
  • Assists with managing website updates, including design, content and graphic enhancements.
  • Work closely with a variety of personality types and communicate effectively across varying levels of the organization.
  • Assist with functions associated with the Office of Marketing and Communications.

Other duties/responsibilities: Works with clients, printers and outside entities to negotiate costs, manage project timelines and address any technical or creative issues. Work with photographers, freelancers and vendors in the development of marketing materials. 

Education and Experience:

  • Bachelor’s Degree in Graphic Design or related field.
  • 2-3 years of professional design experience within an organization/team preferred.
  • Experience with the entire Adobe Creative Suite (specifically InDesign, Illustrator, Photoshop and Dreamweaver), Microsoft Office and WordPress.
  • Design experience creating marketing collateral for a variety of audiences – preference given to higher education experience.
  • Demonstrated knowledge of HTML coding through email and web page design.
  • Working knowledge of printing process preferred.
  • Knowledge of current and new technologies to assist in offering design and graphic direction as well as knowledge of procurement, copyright, trademark and other relevant business policies and procedures.
  • Ability to work in a fast-pace environment with changing deadlines and priorities while maintaining a positive attitude.
  • Outstanding organizational skills with strong attention to detail.
  • Ability to flex working hours in response to project demands.

Interested applicants should send a cover letter, resume, list of 3 professional references, and a link to work portfolio to kfulbright@tnwesleyan.edu.

Tennessee Wesleyan University seeks to recruit and retain a diverse workforce that celebrates the all-encompassing diversity of its student body. TWU is committed to sustaining a welcoming and inclusive environment for the campus community that includes a workforce with a wide range of perspectives and experiences. TWU faculty and staff have a passion and desire to prepare students from a broad spectrum of disciplines, cultures and academic backgrounds towards personal and professional success. TWU encourages applications from candidates without regard to ethnicity, religion, sex, national origin, age, disability, veteran status, sexual orientation, or gender identity.

 

 

Application Specialist/Data Analyst

SUMMARY: The Application Specialist/Data Analyst serves as the primary support personnel for the university’s enterprise databases, ERP/Student Information System, and associated applications. The Application Specialist/Data Analyst will work in conjunction with staff offices to build strong information systems and analytics support for the university, streamlining business processes using data analytics and strategic automation methods.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Primary responsibility for this position will be production support, development, and maintenance of the campus ERP/SIS (Jenzabar EX) and associated applications, as well as the interfaces between EX and 3rd party data sources.
  • Serve as primary support personnel for the campus ERP/Student Information System and associated applications.
  • Analyze and evaluate business processes and provide solutions to increase efficiency; facilitate the automation of business processes where feasible.
  • Create, maintain, and support the data interfaces between the university ERP/SIS and other systems (Salesforce, Informatica, Nuro, Microsoft BI, Watermark Via, Purple Briefcase, Azure Active Directory, Sakai, etc.).
  • Develop, analyze, troubleshoot, test and tune SQL code using stored procedures and packages.
  • Produce reports, data visualizations, and mailing lists using SQL and a variety of technical tools and applications [SQL, Excel, Izenda, InfoMaker, MS Power BI, Tableau, SQL Server Reporting Services (SSRS), etc].
  • Develop technical documentation of table structures, views, diagrams, SQL code and reports.
  • Confer with end users to determine specifications for data requests, project design, and reporting needs.
  • Recommend appropriate revisions to processes, procedures, and operations.
  • Develop and deliver technical workshops and training materials to promote staff development and change management.
  • Perform complex data analysis and develop logical solutions to problems.
  • Provide timely project status and issue reporting to management.
  • Maintain confidentiality and consider security in all activities.
  • Responsible for upgrades and patches to the campus ERP/SIS and associated systems.
  • Work with the System Administrator in the maintenance, upgrades, backup/restore and disaster recovery planning of the SQL server environment.
  • Lead regular meetings of the ERP user’s group.
  • Serve as backup and point of escalation (Tier II support) for the IT Help Desk.
  • Stay abreast of technology trends; research and assesses technologies and applications for administrative and instructional purposes; demonstrate technologies and their potential.
  • Work with the Office of Institutional Effectiveness to develop, promote, monitor, evaluate, assess, and communicate the statistical significance between organizational actions and administrative outcomes.
  • Assist in the strategic planning for IT and data initiatives by evaluating metrics and providing input into decisions about changes.
  • Work with campus offices to analyze and implement solutions to streamline and automate business processes.
  • Coordinate, monitor, and verify the work of third-party software support and service providers.
  • Other duties and responsibilities as assigned.

MINIMUM QUALIFICATIONS

  • Strong proficiency in SQL is required.
  • Demonstrated aptitude in Microsoft Excel, Access, or other industry-standard data reporting/business intelligence applications.
  • Strong understanding of structured and semi-structured data management concepts.
  • Proven leadership for the development and implementation of solutions to improve workflow as it relates to data collection, maintenance and reporting.
  • Excellent written and verbal communication skills. Ability to communicate effectively while utilizing discretion and professionalism.
  • Ability to learn new technologies quickly and independently.
  • High degree of integrity, trustworthiness, and ability to maintain confidentiality in dealing with sensitive data.
  • It is the expectation that all Tennessee Wesleyan University IT staff members will demonstrate exceptional workplace behaviors in the execution of their specific position responsibilities. These behaviors are customer focus, collaboration, creative problem solving, continuous learning and a commitment to diversity.

PREFERRED QUALIFICATIONS

  • Bachelor’s Degree
  • MCSA in SQL
  • Two years’ experience in programming/data analysis.
  • Working knowledge of Microsoft BI, Tableau, Cognos, or other mainstream data analytics platforms.
  • Demonstrated ability developing and maintaining data exchange interfaces between database systems.

Interested individuals should send the following application material: cover letter, resume, and list of references to kfulbright@tnwesleyan.edu.

Tennessee Wesleyan University seeks to recruit and retain a diverse workforce that celebrates the all-encompassing diversity of its student body. TWU is committed to sustaining a welcoming and inclusive environment for the campus community that includes a workforce with a wide range of perspectives and experiences. TWU faculty and staff have a passion and desire to prepare students from a broad spectrum of disciplines, cultures and academic backgrounds towards personal and professional success. TWU encourages applications from candidates without regard to ethnicity, religion, sex, national origin, age, disability, veteran status, sexual orientation, or gender identity.

Technical Support Specialist

SUMMARY: The Technical Support Specialist provides first-level technical support to campus users for a variety of technologies including computer hardware and software, multimedia devices, multi-function printers, network peripherals, and telephony devices.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Answer, evaluate, and prioritize incoming service requests
  • Diagnose basic and advanced hardware, software, and peripheral problems; identify proper solutions, and perform repair or replacement.
  • Install, configure, and provide basic support for all client software, hardware, and peripherals maintained in the enterprise.
  • Work independently to resolve basic network problems on client computers and networked peripherals.
  • Assist upper-tier support personnel in the identification, diagnosis, and resolution of advanced technical issues.
  • Supervise, coordinate, and monitor a small team of work study and student technical assistants.
  • Maintain consistent, clear communication with clients on the status of open issues and requests and provide timely resolution of work requests
  • Possess knowledge of, and commitment to best practices in help desk/service management, and work closely with coworkers to ensure proper client enterprise management procedures are implemented and maintained
  • Effectively manage multiple competing priorities, work effectively and collaboratively with a minimum of direction, and should be able to work well under pressure and in high-stress situations
  • Possess excellent customer relationship skills are essential, along with strong organizational and analytical skills, and the ability to establish effective, ongoing relationships with clients, staff and management
  • Other duties as assigned
MINIMUM QUALIFICATIONS:
  • Proficiency in client PC management in a Windows enterprise environment is essential, along with excellent written and verbal communication skills and the ability to work effectively with all levels of the organization
  • College degree or equivalent experience required – Liberal Arts education a plus
  • It is the expectation that all Tennessee Wesleyan University IT staff members will demonstrate exceptional workplace behaviors in the execution of their specific position responsibilities. These behaviors are customer focus, collaboration, creative problem solving, continuous learning and a commitment to diversity.
PREFERRED QUALIFICATIONS:
  • At least two years’ experience in enterprise technical
  • A+, Net+, and/or Microsoft Certification

Interested individuals should send the following application material: cover letter, resume, and list of references to kfulbright@tnwesleyan.edu.

Tennessee Wesleyan University seeks to recruit and retain a diverse workforce that celebrates the all-encompassing diversity of its student body. TWU is committed to sustaining a welcoming and inclusive environment for the campus community that includes a workforce with a wide range of perspectives and experiences. TWU faculty and staff have a passion and desire to prepare students from a broad spectrum of disciplines, cultures and academic backgrounds towards personal and professional success. TWU encourages applications from candidates without regard to ethnicity, religion, sex, national origin, age, disability, veteran status, sexual orientation, or gender identity.

 

 

Title: Assistant Vice President of Advancement

Tennessee Wesleyan University (TWU) invites applications for the position of Assistant Vice President of Advancement, who oversees fundraising, stewardship events, and alumni affairs.

TWU is top-ranked liberal arts university that was founded in 1857.  With approximately 1000 students, 34 undergraduate degree programs, and three master programs, it serves as an important educational center for East Tennessee and beyond.  TWU is widely recognized for its excellent faculty, close-knit student body, picturesque campus, and championship-winning athletics.  The university offers small classes sizes, innovative general education requirements, and an award-winning service learning program.

The small advancement department has just completed the largest comprehensive campaign in its history which totaled over $22 million.   The Assistant Vice President (AVP) is the chief fundraising officer of the university and will be expected to employ best practices, strengthen major gift efforts, continue to expand the annual fund, enhance alumni programming, and grow the planned giving portfolio.  The AVP is expected to be actively involved in the local community, cultivate and nurture relationships, serve as an advisor to the President and others on the Cabinet, and begin examining the proper time to launch the next comprehensive campaign.  This position reports directly to the President and is a member of the President’s Cabinet.

The ideal candidate will have a history that includes progressively increasing responsibility in advancement, significant knowledge of best practices, and demonstrated success in leading a division or department in fundraising and alumni affairs.  The AVP will be expected to be a strong leader, an effective communicator, highly professional, and exceptional at building positive, productive relationships within and without the campus.  It is preferred that the selected candidate have an advanced degree in a relevant field and a demonstrated track record of success in advancement in higher education.

The position will remain open until filled and review of applications will begin after April 10, 2019.  To apply, please email your resume and letter of introduction to Kyle Fulbright, Director of HR at kfulbright@tnwesleyan.edu.

Tennessee Wesleyan University seeks to recruit and retain a diverse workforce that celebrates the all-encompassing diversity of its student body. TWU is committed to sustaining a welcoming and inclusive environment for the campus community that includes a workforce with a wide range of perspectives and experiences. TWU faculty and staff have a passion and desire to prepare students from a broad spectrum of disciplines, cultures and academic backgrounds towards personal and professional success. TWU encourages applications from candidates without regard to ethnicity, religion, sex, national origin, age, disability, veteran status, sexual orientation, or gender identity.

 

JOB TITLE: Instructional Technology Specialist

DEPARTMENT: Information Technology Services

REPORTS TO: Chief Information Officer

SUMMARY: The Instructional Technology Specialist will assist faculty in adopting strategic, innovative, evidence-based practices in their teaching and will promote technical development among staff members to advance administrative processes and efficiencies.

 ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Serve as a leading driver of change management for IT and eLearning initiatives at the organization level through the promotion of faculty and staff technical development.
  • Develop and deliver technical workshops and training materials to enhance student learning, faculty instruction, and staff efficiency.
  • Promote and incentivize (through faculty fellowships et. al methods) the widespread adoption of evidence-based teaching practices and high-impact educational experiences to improve student engagement and enhance student academic success.
  • Develop, maintain, and administer an online teaching certification process for faculty wishing to teach online, in accordance with institutional guidelines.
  • Guide, assist, and work collaboratively with faculty in the development of course content, learning objects, and assessment instruments based on sound instructional design principles.
  • Provide oversight and quality assurance for online course development to ensure adherence to TWU standards, industry standards (such as OLC’s Quality Matters), partner standards (such as OCICU), and applicable local, state, and federal laws and guidelines including, but not limited to, ADA compliance and copyright laws.
  • Assist in the technical support for the College’s learning management system and other courseware applications.
  • Supports and maintains instructional technology and other resources utilized by the tutoring center and learning commons.
  • Assist in the maintenance of Sakai and other learning systems through day-to-day monitoring, bug troubleshooting, upgrade planning, and feature/tool functionality testing.
  • Assist in the technical support for multimedia classroom technologies.
  • Provide technical support for teaching and learning technologies such as clickers, screencasting and lecture capture tools, blogs, wikis, etc.
  • Assist with design of physical classroom space and associated classroom technology standards to promote and maximize an active, engaged learning environment.
  • Stay abreast of technology trends; research and assesses technologies and applications for instructional and administrative purposes; demonstrate technologies and their potential.
  • Work with the Office of Institutional Effectiveness to develop, promote, monitor, evaluate, assess, and communicate the statistical significance between pedagogical/organization actions and educational/administrative outcomes.
  • Support the assessment of tutoring services and the developmental education program.
  • Assist in the strategic planning for IT and eLearning initiatives by evaluating metrics and providing input into decisions about changes.
  • Serve as stand-in proctor for high-stakes assessments.
  • Compile statistical reports and other metrics.
  • Conduct outreach efforts to faculty, staff, and students.
  • Keep campus community informed of Instructional and Information Technology initiatives by maintaining regular communication media (website, knowledge base, social media, etc.).
  • Maintain professional association with, and serve as the TWU representative to Instructional Technology organizations and consortia such as the New Media Consortium and the Online Learning Consortium, including the possible pursuit of Quality Matters Certification and membership.

 REQUIRED QUALIFICATIONS

  • Master's degree in instructional technology, instructional design, education or closely related field.
  • Excellent written and oral communication skills.
  • Strong interpersonal and organizational skills.
  • Experience with learning management systems and other industry-standard eLearning tools.
  • Demonstrated knowledge of evidence-based teaching practices, learning and instructional design theories, curriculum development, instructional systems, and learning technologies with an emphasis on active learning techniques and authentic assessment procedures.
  • Experience with the use of technologies such as web conferencing; anti-plagiarism software; lecture capture; Office software applications; web page editors; collaboration tools; graphic software; mobile learning, basic HTML/CSS, etc.
  • Ability to learn new technologies quickly and independently.
  • Knowledge of ADA regulations for online education and copyright law.
  • Experience in partnering with higher education faculty to design, build, and evaluate courses using appropriate research-based instructional techniques and technologies.
  • It is the expectation that all Tennessee Wesleyan University IT staff members will demonstrate exceptional workplace behaviors in the execution of their specific position responsibilities. These behaviors are customer focus, collaboration, creative problem solving, continuous learning and a commitment to diversity.

PREFERRED QUALIFICATIONS

  • MA/MS plus 2 year’s instructional technology -related experience
  • OLC Certification a plus
  • Teaching experience in higher education or of adult learners is desirable

ADDITIONAL DUTIES AND RESPONSIBILITIES

  • Other duties as assigned.

Interested applicants should send a cover letter, resume, and list of 3 references to kfulbright@tnwesleyan.edu. Application reviews will begin immediately and will continue until the position is filled. Expected start date is July 01, 2019.

Tennessee Wesleyan University seeks to recruit and retain a diverse workforce that celebrates the all-encompassing diversity of its student body. TWU is committed to sustaining a welcoming and inclusive environment for the campus community that includes a workforce with a wide range of perspectives and experiences. TWU faculty and staff have a passion and desire to prepare students from a broad spectrum of disciplines, cultures and academic backgrounds towards personal and professional success. TWU encourages applications from candidates without regard to ethnicity, religion, sex, national origin, age, disability, veteran status, sexual orientation, or gender identity.