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Staff Opportunities

Tennessee Wesleyan University

Upward Bound

Office Manager Position

Upward Bound, a pre-college academic program, has an opening for the position of Office Manager. At least three years of office experience or an associate’s degree in related area and proficiency in Microsoft Access, Excel and Word are required. Must be competent in record keeping and possess good verbal, written, communication and organizational skills and work ethic.

Send resume with references to: Kyle Fulbright, Director of Human Resources, at kfulbright@tnwesleyan.edu. Review of application materials will begin immediately with an anticipated start date of November 1, 2019 if possible.

Tennessee Wesleyan University seeks to recruit and retain a diverse workforce that celebrates the all-encompassing diversity of its student body. TWU is committed to sustaining a welcoming and inclusive environment for the campus community that includes a workforce with a wide range of perspectives and experiences. TWU faculty and staff have a passion and desire to prepare students from a broad spectrum of disciplines, cultures and academic backgrounds towards personal and professional success. TWU encourages applications from candidates without regard to ethnicity, religion, sex, national origin, age, disability, veteran status, sexual orientation, or gender identity.

Technical Support Specialist

DEPARTMENT: Information Technology Services

REPORTS TO: AVP/Chief Information Officer

SUMMARY: The Technical Support Specialist provides first-level technical support to campus users for a variety of technologies including computer hardware and software, multimedia devices, multi-function printers, network peripherals, and telephony devices.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Answer, evaluate, and prioritize incoming service requests.
  • Diagnose basic and advanced hardware, software, and peripheral problems; identify proper solutions, and perform repair or replacement.
  • Install, configure, and provide basic support for all client software, hardware, and peripherals maintained in the enterprise.
  • Work independently to resolve basic network problems on client computers and networked peripherals.
  • Assist upper-tier support personnel in the identification, diagnosis, and resolution of advanced technical issues.
  • Supervise, coordinate, and monitor a small team of work study and student technical assistants.
  • Maintain consistent, clear communication with clients on the status of open issues and requests and provide timely resolution of work requests.
  • Possess knowledge of, and commitment to best practices in help desk/service management, and work closely with coworkers to ensure proper client enterprise management procedures are implemented and maintained.
  • Effectively manage multiple competing priorities, work effectively and collaboratively with a minimum of direction, and should be able to work well under pressure and in high-stress situations.
  • Possess excellent customer relationship skills are essential, along with strong organizational and analytical skills, and the ability to establish effective, ongoing relationships with clients, staff and management.
  • Other duties as assigned.

MINIMUM QUALIFICATIONS:

  • Proficiency in client PC management in a Windows enterprise environment is essential, along with excellent written and verbal communication skills and the ability to work effectively with all levels of the organization.
  • College degree or equivalent experience required – Liberal Arts education a plus.
  • It is the expectation that all Tennessee Wesleyan University IT staff members will demonstrate exceptional workplace behaviors in the execution of their specific position responsibilities. These behaviors are customer focus, collaboration, creative problem solving, continuous learning and a commitment to diversity.

PREFERRED QUALIFICATIONS:

  •  At least two years’ experience in enterprise technical support
  • A+, Net+, and/or Microsoft Certification

Interested individuals should send the following application material: cover letter, resume, and list of references to kfulbright@tnwesleyan.edu.

Tennessee Wesleyan University seeks to recruit and retain a diverse workforce that celebrates the all-encompassing diversity of its student body. TWU is committed to sustaining a welcoming and inclusive environment for the campus community that includes a workforce with a wide range of perspectives and experiences. TWU faculty and staff have a passion and desire to prepare students from a broad spectrum of disciplines, cultures and academic backgrounds towards personal and professional success. TWU encourages applications from candidates without regard to ethnicity, religion, sex, national origin, age, disability, veteran status, sexual orientation, or gender identity.